Hotel Chocolat Canary Wharf: Menu, Opening Times & Location

Hotel Chocolat’s Canary Wharf branch, located at 16-19 Canada Place, London E14 5EQ, combines a chocolate shop with a café on Level -1 of Jubilee Place. This article covers opening hours, menu highlights, and what customers say about this location. All key facts have been sourced from the official Hotel Chocolat website and the Canary Wharf district site.

Last checked: 2026-08-14

Address: 16-19 Canada Place, Canary Wharf, London, E14 5EQ · Store type: Cafe and retail store · Happy hour: Daily from 5 pm · Specialty: Velvetiser Cafe with chocolate shakes and cocoa whip

Where is Hotel Chocolat Canary Wharf located?

The venue sits on Level -1 of Jubilee Place, within the Canada Place complex at 16-19 Canada Place, Canary Wharf, London E14 5EQ. The same address appears on both the brand’s own store page and the Canary Wharf shopping directory, confirming the unit. A separate listing on the Canary Wharf website refers to the café at “Mall Level -1, Jubilee Place”, suggesting the shop and café occupy adjacent or overlapping spaces within the same retail level.

Address and floor details

The official Hotel Chocolat page gives the full address as 16-19 Canada Place, Canary Wharf, London E14 5EQ, United Kingdom. The Canary Wharf district site lists the shop at “Mall Level -1, Canada Place, London E14 5AH” (Canary Wharf). The slight difference in postcode likely reflects the retail-unit level variation rather than a different building. Visitors should look for the Jubilee Place entrance and descend to Level -1.

Nearest transport links

Canary Wharf tube station (Jubilee line) and Canary Wharf DLR station are within a few minutes’ walk. The area is a major transport hub with connections to central London and beyond. For those arriving by car, multi-storey car parks are available in the development, though Jubilee Place itself is pedestrianised.

Why this matters: The dual listing (shop vs café) means a single visit can cover both retail and dine-in – but check which area you are aiming for, as opening hours differ.

What are the Hotel Chocolat Canary Wharf opening times?

The shop and café operate on different schedules, so visitors should plan accordingly. The retail shop follows conventional shopping-centre hours, while the café opens earlier for breakfast and coffee service.

Weekday hours

According to the Hotel Chocolat store page, the shop is open Monday to Friday 09:00–20:00. The café (listed separately by Canary Wharf) opens earlier: Monday to Saturday 06:00–20:00 and Sunday 09:00–20:00.

Weekend hours

Saturday shop hours are 09:30–19:00 (per Hotel Chocolat), while the café runs 06:00–20:00 Monday–Saturday. On Sunday the shop opens 11:30–18:00, and the café from 09:00–20:00.

The trade-off: The café’s earlier start makes it a good breakfast stop, but the shop only opens later – so early arrivals can grab a hot chocolate but not buy retail chocolates until 9:30am (weekdays).

What is on the Hotel Chocolat Canary Wharf menu?

Hotel Chocolat operates a tiered menu system: a core café menu focused on desserts and hot drinks, and a separate brunch menu that adds substantial savoury dishes. The Canary Wharf location appears to offer both, based on the brand’s national menu materials.

Velvetiser Cafe offerings

The café menu includes brownies, cakes, shortbread, and add-ons such as cacao whip and chocolate shards. The Velvetiser Café format centres on freshly made chocolate drinks – including a viral chocolate shake and cocoa whip mentioned in social media posts.

Happy hour drinks

From 5 pm daily, chocolate drinks are offered at £5 each – a discounted rate compared to regular pricing. This happy-hour promotion is listed on the store’s promotional materials and has been noted in visitor reviews.

Retail chocolate selection

The shop side sells the full Hotel Chocolat range of luxury chocolates, gift hampers, and seasonal specials. For a detailed breakdown of packaged products, see our companion guide to Hotel Chocolat Biscuits: Flavours, Prices & Buying Guide.

The catch: The café menu is dessert-led; for a full meal you likely need the brunch menu, which may not run every day or at every branch.

What are the reviews for Hotel Chocolat Canary Wharf?

While no dedicated review page exists for the Canary Wharf branch alone, the broader London reviews on TripAdvisor provide a sense of customer sentiment. Two independent reviewer comments mention the “wide range of chocolates for all budgets and awesome hot chocolate drinks” and call Hotel Chocolat “the best chocolate in the UK now serving coffee as well” (TripAdvisor). These London-wide remarks suggest consistent product quality and service across the brand’s sites. On social media, the Velvetiser Café has gained attention: Instagram reels showing the chocolate shake and cocoa whip have accumulated views, driving interest in the Canary Wharf location specifically.

Customer ratings

No aggregate star rating or review count for the Canary Wharf unit is publicly available from the sources reviewed. The TripAdvisor page covers London generally, and individual branch ratings are not isolated.

Viral social media mentions

An Instagram reel referencing the Velvetiser Café in Canary Wharf has circulated, featuring the chocolate shake and cocoa whip. This has contributed to the location’s visibility among younger audiences and chocolate enthusiasts.

What to watch: Reviews highlight reliable drink quality but offer little detail specific to Canary Wharf – the store may be better known for its social-media-friendly beverages than for its retail selection.

Key specifications: Hotel Chocolat Canary Wharf

Getting to Hotel Chocolat Canary Wharf

The store is located within the Jubilee Place shopping centre on Level -1. Canary Wharf tube station (Jubilee line) and the DLR station are both a short walk away. The area is also served by several bus routes. For drivers, the Canada Place multi-storey car park is the closest option.

“There is a great range of chocolates for all budgets and awesome hot chocolate drinks.”

– Tripadvisor reviewer, customer reviewer

“Best chocolate in the UK now serving coffee as well.”

– Tripadvisor reviewer, customer reviewer

Frequently asked questions

Sources cited